AMJ CAMPBELL - FGI GROUP - YOUR “ONE-STOP” MOVING & STORAGE SOLUTION - 800.267.7222  

AMJ CAMPBELL – FRAPPIER GROUP INC.:

AMJ Campbell has been in existence since 1934. In 1977 the entrepreneurial spirit of local ownership and total accountability began by engaging managers with vested financial interests in the businesses they managed. This has evolved to AMJ Campbell being the most successful and largest moving organization in the country.

In 1980 a young entrepreneur, Denis Frappier, joined AMJ Campbell as Operations Manager AMJ Campbell Calgary, AB.  Denis’ capabilities and passion for advancement quickly rose to the top. He served in management roles in Ft. McMurray, AB and Montreal, QC, finally getting his break at becoming a branch owner in 1985 incorporating the Frappier Group Inc. (FGI). During the course of the next several years, Denis engaged family members and other entrepreneurial individuals with business and/or moving experience, quickly expanding AMJ locations. Today FGI is the largest franchise group within the AMJ Campbell Network, operating AMJ Campbell Branches in Toronto, ON – Peterborough, ON – Kingston, ON – Ottawa, ON and Pembroke, ON. In addition FGI operates AMJ Campbell Self-Storage Facilities in Barrie, ON, Ottawa, ON, Petawawa, ON and 2 Locations in North Bay, ON. FGI’s AMJ Campbell Operating Divisions include:

  • Household Goods Moving - Canada/USA
  • Office and Commercial Moving
  • Warehousing
  • Special Products Moving - Canada/USA
  • International Moving
  • Self Storage  
Moving Company Toronto East Moving Company Kingston Moving Company Ottawa Moving Company Pembroke Moving Company Peterborough Moving Company Barrie FGI Corp Site Self Storage Ottawa Self Storage Barrie Self Storage North Bay Self Storage Petawawa

FGI CORPORATE VALUES:

In all our relationships we will demonstrate our steadfast commitment to: 

Leadership: 
We will be a world-class leader in every aspect of our business by developing our team leadership skills at every level; in our management performance, in the way we design, build, support our services and products, and finally, in our financial results.

Integrity: 
We will always take the high road by practicing the highest ethical standards and honouring our commitments. We will take personal responsibility for our actions, and treat everyone fairly with trust and respect.

Quality: 
We will strive for continuous quality improvement in all aspects so that we rank among the premier moving/relocation firms in customer, employee, and community satisfaction.

Customer Satisfaction: 
Satisfied customers are essential to our success. We will achieve total customer satisfaction by understanding the wants/needs of our customers and deliver it flawlessly.

People Working Together: 
We recognize our strengths and our competitive advantage is…. and always will be…. people. We will continue to learn, share ideas, and build knowledge to achieve these goals. By encouraging cooperative efforts at every level and across all activities in our company, we will succeed.

A Diverse and Involved Team: 
We value the skills, strengths, and perspectives of our diverse team. We will foster a participatory workplace that enables people to get involved in making decisions about their work, which advances our common business objectives.

Good Corporate Citizenship: 
We will provide a safe workplace, and protect the environment. We will promote the health and well-being of FGI people and their families. We will work with our communities by volunteering, financially supporting education, and other worthy causes.

Enhancing Shareholder Value: 
Our shareholders entrust us to produce a profit and generate superior returns on the assets. By satisfying our customers, we will ensure success and increase shareholder value.


FGI QUALITY PROCESSES:

Historically as AMJ Campbell – FGI we operated under several Quality Initiatives (Atlas Van Lines—AMJ Campbell—FGI) which drove our business processes.  We realize the importance and benefits of consolidating these initiatives under “One” control system.


Superior Moving Standards (SMS)

is an industry specific Quality System which mirrors the ISO Service Series business processes. As a control system, it is moving industry specific designed to involve all management and employees in making all business processes recordable for the distinct purpose of benchmarking, remedial action and continual improvement for the future. SMS utilizes 17 main Business Components as benchmarks and key performance indicators on which to evaluate our business operations and ensure quality service delivery on each and every move. As with ISO, these business processes are monitored, audited and evaluated by an independent party every two years.


SMS is the best long-term investment by FGI….Customer Service is # 1

BENEFITS TO AMJ - FGI CUSTOMERS:

  • Customers assured “Peace-of-Mind” - Every aspect of the move process is of guaranteed quality
  • FGI is accredited as financially and operationally sound—Independent audit & certification
  • Guarantees that all staff have been back checked and professionally trained
  • Guarantees safe & compliant vehicles/equipment and secure premises
  • Environmentally responsible—evolving environment policy
  • Ensures high level of quality service delivery & customer satisfaction
  • Ensures quality in the supply chain -  Origin/Destination Agents—Subcontractors—Equipment & Materials—Suppliers

ENVIRONMENT RESPONSIBILITY:

An integral part of AMJ Campbell – FGI Quality is our “Green Evolution” working and operating to establish Green Standards. We use new green technologies and policies with deliberation; it is now part of our quality initiative. We pride ourselves at being the most responsible corporate citizen we can be. We also understand that frequently, the greenest methods are also the most competitive ways to participate in the long-term market place.

AMJ Campbell - FGI has implemented the following green initiatives as part of our ongoing “Green” evolution:

  • Electronic commerce – Web/Intranet – internal and customer use
  • On-board communication systems for Van Operators and Crew
  • Where possible, the company purchases packing material made only from recycled fibres
  • We recycle rigorously every possible piece of paper, corrugated cardboard, stretch wrap, plastic, steel, aluminum, iron and wood.
  • We endeavour to ensure that recycled materials are directed and end up at Recycle Facilities rather than landfills
  • Strict “No-Idling” Policy for all vehicles – absolute compliance to any and all government guidelines and/or law
  • GPS – Traffic & Route Optimization navigation tools
  • Progressive Fleet Maintenance Program – Managed by Simply Compliance’s SnapShot Software Program
  • Use of Energy Management Systems in all buildings to decrease energy usage 
  • With the assistance of technology, electronic media and ongoing systems development, we are able to greatly reduce the amount of paper in client and employee files
    Where appropriate, we encourage employees to use two sided printing on documents
  • Progressive Equipment Purchase Programs to ensure we acquire fuel-efficient vehicles
  • Where possible, the use of ultra-low diesel fuel
  • We purchase “green” for office and general supplies
  • We utilize composite materials for packing containers, making them reusable
  • We remind all to consider the environment before printing of e-mails and attachments
  • We favour suppliers who share our “Green” philosophy
  • We provide reused cartons to charitable organizations and other community groups

SOCIAL RESPONSIBILITY:

AMJ Campbell – FGI and our employees have a philosophy and passion for “giving back” to the communities in which we live. In addition to supporting and sponsoring many local charity, sports and community groups FGI participates in several national charities:

FGI Group | AMJ Campbell is proud to be part of Canada’s largest moving company. We know that moving isn’t just about possessions — it’s about people. Since 1934, we have dedicated ourselves to providing relocation services built on trust and integrity.

Contact us for your free Moving Quote.

AMJ CAMPBELL - FGI GROUP

YOUR “ONE-STOP” MOVING SOLUTION

Book your move with AMJ Campbell and you will be eligible to receive up to 30 Moving Boxes FREE. When moving with AMJ Campbell you are also eligible to receive Aeroplan Miles to use towards your next vacation.

Phone :    1.800.267.7222

Email  :    AMJ Campbell FGI GROUP